Support

Help with missions, jewels, purchases and saved progress.

Move, build and lead

Touch and drag on open ground to move. The joystick appears under your finger and disappears when you release it. Your commander attacks automatically in range. Stand on marked construction pads to spend mission coins. Stand still in the CHARGE zone for three seconds to send ready troops into battle; the ring shows your progress. The battlefield extends beyond the camera, so move to explore it.

Winning and retrying

Destroy the enemy headquarters to win. Boss missions also require defeating the boss. You lose when your commander or headquarters runs out of health. Retry starts a fresh attempt. If headquarters survives, choose Revive here and complete a reward video to return at full health where you fell once per attempt. Eligible mission-end breaks can show an ad before the result buttons. No ad is triggered just by opening the app, tapping Play or continuing a saved attempt.

Coins and jewels

Coins belong to the current attempt and fund buildings, army upgrades and headquarters repairs. They reset on a new attempt. Jewels persist and buy commanders and their upgrades. Every commander starts with a 0.2 m Magnetic radius for nearby coins and supplies.

Your first win of each mission banks a jewel. Each environment’s final boss mission also has a second jewel to find and bring home, even on a replay. On the victory screen, choose Double jewels and complete a reward video to match the amount just earned. Each source pays once.

The three-hour jewel reward

Choose the optional video and earn its reward to receive one jewel. A successful claim starts a new three-hour wait. Missed opportunities do not accumulate. Closing early or an unavailable ad does not award a jewel or start the countdown.

Remove All Ads

This one-time purchase removes automatic and optional ads. Revive and Double jewels become free buttons, and the timed jewel becomes a manual free claim on the same three-hour schedule. It does not grant a jewel immediately or include commander unlocks.

A purchase is missing

Use Settings → Restore Purchases with the Apple Account used for the purchase to restore Remove All Ads. Pending purchases arrive after Apple confirms them. A verified purchase that could not be saved remains pending for another delivery attempt. Keep the app installed while resolving a purchase problem.

Restore Purchases does not recreate a consumable jewel balance or commander progress. Those depend on your device save. For billing and refund requests, use Apple’s purchase support.

Changing phones and saved progress

No TroopVolt account is required. Progress is saved locally in backup-eligible app storage. Transfer or restore a device backup that includes TroopVolt’s app data when changing devices. A backup’s contents and age determine what can be recovered; reinstalling the app alone does not guarantee recovery. There is no live multi-device sync.

Playing without internet

An attempt you have already started can continue and finish offline. A new attempt or retry, spending persistent jewels, and beginning a timed reward claim need internet. If a save fails, free storage and use Retry saving before starting another mission.

Controls, sound and performance

Settings has separate music, sound and haptic controls. Lighter Effects reduces visual workload while preserving combat. The directional-control button provides an alternative to dragging. iPhone plays in portrait; iPad plays in landscape.

Advertising privacy choices

TroopVolt requests non-personalized ads. Where Apple permits a request, the app asks permission to use the advertising identifier for advertising measurement before preparing ads. Declining does not change gameplay. Available contextual or limited ads may still appear. Manage tracking permission in iOS Settings and reopen available regional choices in the game’s Settings → Ad Privacy Options. See the privacy policy for details.